Private Reference, Not a Records Office. We cannot retrieve or certify a file, verify who occupies an address, or alter a government roll. Contact the custodian that maintains the record. Dial 911 in an emergency. Contact local police if stalking or harassment is occurring.
Where to Request a Record
Choose the route that matches the West Des Moines record and its custodian:
- Who owns or lives along a street: see the West Des Moines street directory
- Old directory volumes and past residents: see the West Des Moines city directory collections
- Finding or verifying one person: see the West Des Moines resident lookup walkthrough
- The offices behind the rolls: see West Des Moines resident records offices
- Records not available online: make a focused request under Iowa Code chapter 22 to the agency that holds the file
West Des Moines City Clerk: Ryan Jacobson, City Hall, 4200 Mills Civic Parkway, West Des Moines, IA 50265; 515-222-3603. For police files, Information and Records is at 250 Mills Civic Parkway, 515-222-3319, Monday through Friday, 8:00 a.m. to 4:30 p.m. Call first so the right custodian can confirm the record and counter hours.